Boudewijn van der Valk, Chapter Lead Fraud Prevention, ING

The digital transformation of the financial sector leads to customers expecting an experience as offered by the “big tech” companies, and more non-digital customers being introduced to the digital experience. Presenters will cover new MOs that have emerged due to this and will also discuss the challenges fraud and cybersecurity experts are facing as processes are becoming faster and more efficient.Pre-Requisites: It helps to have a basic understanding of digital banking processes and most common fraud-MOs such as phishing and false account registration.