Meet the medical emergency services team from the Singapore Civil Defence Force (SCDF) - from 995 call takers, to ambulance dispatchers, paramedics and emergency medical technicians (EMTs).

CNA Insider gets unprecedented access to SCDF’s operations centre, fire stations where ambulance crews stand by, and the resuscitation room at Singapore General Hospital - to track what happens when your critical emergency call comes in.

But not every call is a genuine emergency - and it risks diverting resources from urgent cases.

(Video produced in partnership with the Singapore Civil Defence Force.)

00:00 Intro
00:30 How SCDF call takers triage 995 calls
01:50 Responding to cardiac arrest case
03:46 Why minutes matter in medical emergency
07:10 How medical emergencies are prioritised
07:15 Paramedics save a critical epilepsy patient
10:14 Case of a frequent 995 caller
11:18 Ambulance navigates red light safely
13:23 Dealing with non-emergencies and false alarms
15:06 Impact of non-urgent calls on life-saving operations
17:43 What is considered an emergency?

Have feedback or an idea for a story? Email cnainsider@mediacorp.com.sg

Also watch:
Life & Death: On Call With The Trauma Service: https://youtu.be/S6mNZwV4WaE?si=WC826DymgL2Sk1bu
Inside Singapore’s Fight Against Kidney Failure: A Looming Dialysis Crisis?:
https://youtu.be/EWOjiWk-CMM?feature=shared
Inside The Hospital Mortuary: https://youtu.be/TmPKHzhbB68?feature=shared

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