Today’s competitive environment requires innovation and creativity. Hospitality organizations have known for a long time that physical assets are not enough and strategy around intangible assets to manage the customer journey is critical. Please join Sam-Erik Ruttmann and me for a conversation with Annette Franz – Founder & CEO, CX Journey; Ed Morrison – Director Agile Strategy Lab, University of North Alabama and Peter Ricci – Clinical Associate Professor & Director of Hospitality Management, Florida Atlantic University to find out how to optimize the customer journey and resources required for delivering exceptional experiences.

Video Content:
0:00 Introduction
6:25 Annette Franz – Founder & CEO, CX Journey
27:34 Ed Morrison – Director Agile Strategy Lab, University of North Alabama
47:49 Peter Ricci – Clinical Associate Professor & Director of Hospitality Management, Florida Atlantic University
1:04:05 Conclusion

Follow us on:
LinkedIn (https://www.linkedin.com/groups/10512...)
FaceBook (https://www.facebook.com/groups/hospi...)
Podcast (https://podcasts.apple.com/us/podcast...)
Produced with All-in-One Live Streaming Studio for Mac With Ecamm Live for video creators.
Affiliate link: Try Ecamm Live completely risk-free today for 14 days https://bit.ly/3cv9384

#hospitalitytalks #thoughtleadership #customerexperience #customerservice #customersatisfaction #cx #customerfeedback #customer #customerreview #customerjourney #userexperience #happycustomer #ux #customersuccess #customers #customercare #feedback #reviews #customerengagement #happycustomers #review #branding #strategicplanning #strategy #businessstrategy #bhfyp