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Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you'll not only learn tools to communicate more effectively, you'll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation. With these powerful and practical ideas, you'll know exactly what to say, how to say it and when to say it. Whether you're a manager, supervisor, or just someone who needs help in dealing with difficult people, these skills can reduce unnecessary conflict, increase cooperation, boost your confidence, and help you to create more harmonious relationships in every area of your life.

Marilyn Sherman has been a professional speaker and trainer for the last 18 years. She has spoken in all 50 States, all over Canada, as well as Germany and Bermuda. With a tremendous passion for speaking, she has addressed a wide range of audiences from organizations such as Starbucks, Coca Cola, Ritz Carlton, Society of Human Resource Management, and the FDIC to name a few. Marilyn Sherman has authored a number of motivational books including Whose Comfort Zone Are You In? and Front-Row Service. In addition, her articles have appeared in several major trade magazines and national publications. Get ready to laugh, learn, and be inspired by this truly life changing seminar.

• UNDERSTAND THE FOUR MAIN COMMUNICATION STYLES
• DISCOVER THE FIVE STEPS TO BEING MORE ASSERTIVE
• KNOW EXACTLY WHAT TO SAY WHEN CONFRONTING OTHERS
• LEARN PRACTICAL KEYS TO AVOIDING UNNECESSARY CONFLICT
• CREATE MORE HARMONY & COOPERATION AT HOME & WORK