This video features Auslan (Australian Sign Language) interpretation.Evidence shows that kindness and compassion in medical staff leads to faster healing, reduced pain and anxiety, and shorter hospital stays for patients. In this enlightening talk, Jane Frost shares her research and approach to nursing education to demonstrate the value of learning through experience, but in a way that does not jeopardise patients. Dr Jane Frost is an experienced educator, endorsed Nurse Practitioner, and Nurse academic. In 2017, Jane was the first person in Australian to be conferred as a Doctor of Nurse Practitioner. Jane has had an extensive clinical career and is passionate about the role of the nurse in improving patient care. Jane works at the University of Canberra as an Assistant Professor in Nursing. She enjoys teaching and employs innovative techniques to prepare students for the realities of clinical practice. She understands the importance of responding to individual patient needs and endeavours to develop the art of therapeutic communication in her students. Jane's use of the Mask-Ed technique, developed by Kerry Reid Searl from the Central Queensland University, is critical in this approach. Dr Jane Frost is the first person in Australia to be conferred as a Doctor of Nurse Practitioner. She is an innovative educator and has an extensive clinical career. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx