Negotiation expert, Brandon Voss, on how to say "No" slowly and even more nicely. Michael Angelo Caruso interviewed Brandon for the #TalkToMe #podcast.

This video is a #CarusoClip. Watch the complete interview at https://www.youtube.com/watch?v=chBoyQqzpsc

Brandon is the son of Chris Voss, author of "Never Split the Difference," a popular book on negotiation. Chris is a former hostage negotiator for the FBI.

Brandon is the CEO for Black Swan consulting. He and Chris are co-founders.

Talking points:

2:00 Brandon's background
3:20 The role of psychology in negotiation
6:05 The benefits of slowing down a negotiation
7:15 How to say "no" more slowly and "in pieces"
7:35 Hang up on the person holding hostages?!
8:40 How to really, really care--but not that much (Herb Cohen)
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