You know that respectful assertiveness is the best approach at work. But do you know how? Do you know what to say to be assertive? We'll look at four typical scenarios where assering yourself is important, and give you an armful of tips for asserive communication:

1. Making a Request
2. Saying No
3. Disagreeing and stating your own opinion
4. Giving bad news


Watching this Video is worth 3 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 1.5.2
Program 1: Managing Yourself
Course 5: Personal Impact
Section 2: Assertiveness

Primary videos that preceed this video include:
- Assertiveness - What are Passive, Aggressive & Assertive? https://youtu.be/KmrokQdsjTA

Primary videos that follow this video include:
- Take a look at our videos on confidence next

LESSON NOTES
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The primary tips for each of these scenarios will be:
1. Making a Request - don't apologize: requests are reasonable if you do it right
2. Saying No - Make your no into a positive NO
3. Disagreeing and stating your own opinion - Be constructive in how you do it
4. Giving bad news - be clear and sensitive

RECOMMENDED EXERCISE
======================
1. Hw have you approached these situations in the last? What went well, and what let you down? (2 MC CPD Points)
2. Start to notice hw people handle these kinds of situations at work, in your private life, and in movies, TV series, plays, and books. What can you learn from what they do well or poorly? (2 MC CPD Points)
3. On the next three opportunities you get, put what you are learning to work. Afterwards, reflect on how well you succeeded in assertively doing what you chose to do. What do you learn from the situations? (3x2 MC CPD Points)

DOWNLOADS
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Free Resources
- CPD Tools - https://gum.co/MC-CPD
Paid resources
- Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3)

RECOMMENDED READING
=====================
- Assertiveness at Work https://geni.us/epp1

Management Courses Continuing Professional Development (CPD) Points
===========================================================
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it here: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
- If you simply watched the video, record 3 MC CPD points
- If you also carried out all of the recommended exercises, score a total of 13 MC CPD points
___

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