Webinar: Human Centered Design for Government Innovation and Effective Outcomes |
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This webinar offers a discussion about how to infuse HCD into government in ways that spur stronger outcomes and increase effectiveness of services. Customer Experience is effective for agencies when they embrace human-centered design and these 3 steps:
1. Start with customers (HCD) 2. Talk to customers (qualitative research) 3. Experiment with new service designs early and often (prototype) |