Hill says that getting an organization to its digital future is less about technology and tools, and more about people and culture. For leaders, that means intense collaboration with the people who do understand the technology and tools, being open to having their perspectives challenged, and engaging employees on a deeply emotional level.

This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, HBR Editor Adi Ignatius will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/my-library/preferences?movetile=newworldofwork.

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