Most of us have long believed that the right way to migrate lean manufacturing to other areas of the company, or even other industries, is to simply “copy and paste” everything we learned and did in manufacturing to the opportunity at hand. How’s that working for you? How can we expect this to work well when the culture, context, problems and mechanics of the work are not the same in different environments?

This webinar will get us to the root of lean thinking and put it in perspective of an information (semi-paperless) world where emergent work lives inside broken processes and creates havoc for customers, employees, and stakeholders. If your office and service processes appear to be broken, this webinar is for you.

About Beau Keyte: Keyte has co-authored two books which have won Shingo Prizes, including a new 2nd edition of "The Complete Lean Enterprise." He’s been a student of lean thinking since 1986 and has enjoyed being a pioneer in challenging and adjusting the lean transformation model to different industries and applications.

Keyte is the president of the Keyte Group and spends his time doing what he does best, helping clients adapt and innovate by building new internal capabilities at all levels of their organization. He excels at listening, teaching, facilitating and coaching in ways that enable organizations to improve performance and embrace the cultural changes necessary for future success.

Keyte is a frequent conference speaker, an adjunct faculty member of the Lean Enterprise Institute, and a coach for the Masters of Business in Operational Excellence program at The Ohio State University.