This video covers phases of the Nurse/Client Relationship (pre-orientation, orientation, working, termination), the concepts of transference and countertransference. Therapeutic communication techniques and non-therapeutic communication techniques.

Unintentional Torts

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0:00 Phases of Nurse-Client Relationship
0:18 Pre-orientation
0:39 Orientation
1:06 Working
1:25 Termination
2:01 Transference
2:33 Countertransference
3:35 Therapeutic Communication
4:06 Broad Opening Remarks
4:22 Open-ended Questions
4:43 Sharing Observations
5:01 Clarification
5:31 Reflection
5:54 Offering Self
6:53 Presenting Reality
7:36 Other Techniques
8:01 Non-therapeutic Communication | False Reassurance
8:21 Passing Judgement
8:34 Giving Advice
8:55 Close-ended Questions
9:29 Biased Questions
9:34 Changing the Subject
8:53 Quiz Time!

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