This was my second episode and it from another era! Please see episodes 50 and 115 for newer content around design thinking. And please see episode 108 for comedy content around design thinking.



Note: I had some tech difficulties with the streaming thing. Hopefully my edits will remove most of that wackiness once YouTube processes them! Thanks for your patience as I navigate some CX-unfriendly interfaces!

Design thinking. What is it? What isn't it? Who isn't doing it? Is it the process I would see in your CX or UX portfolio of work? Or is it something else? Let's talk about it!

Delta CX book available on Amazon, Kindle and paperback. https://deltacx.link/deltacx-book