Onboarding specialists need to be like surgeons.

They need to go in, perform their precise operations, and then get out.

Onboarding specialists are like surgeons that engage in very specific points along the customer journey.

When they get involved throughout the journey, when customers keep coming back to them for help throughout their lifetime with you, then you are in trouble. You risk frustrated and exhausted teams that turn into generalists not specialists.

Read about the Embark stage in my article, How Orchestrated Onboarding Can Ease Your Implementation Pain. It all starts with Embark. www.donnaweber.com/blog

Onboarding Specialists are Like Surgeons | Onboarding Matters
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