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Using these 3 Secrets for Responding to Rude People like a boss, You'll learn to shut them up for good. In this professional communication training video, communication coach Dan O'Connor gives you three of his secrets for making certain that people don't aim their rude comments at YOU. You cannot change people, but you can create boundaries so that they do not bother YOU. They will have to take their meanness elsewhere--to people who have not been trained how to handle them. #handlingdifficultpeople #shuttingdownrudebehavior #rudecomments #difficultpeople #communicationtraining

0:00 Intro
2:21 Secret #1: Navigational Phrases
2:50 Secret #2: Unidirectional Signals
6:50 Secret #3: The A-C-B to Deflect

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Dan can be reached at dan@danoconnortraining.com