Former FBI hostage negotiator, George Kohlriesser, is an expert in the neuroscience behind high performance leadership and teamwork. In this WOBI interview, Kohlrieser explains why employee needs must come first, even before the customer.

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About the speaker:

George Kohlrieser is an organizational and clinical psychologist. He is Professor of Leadership and Organizational Behaviour at IMD and consultant to several Fortune 500 global companies. His research, teaching, and consulting activities are focused on high performance leadership, high performance teamwork, conflict management, change management, dialogue and negotiation, coaching, stress management, work life balance, and personal and professional development. He is also a Police Psychologist and Hostage Negotiator focusing on aggression management and hostage negotiations. He has worked in over 100 countries spanning five continents.