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4 Danger Phrases to Avoid in Customer Service--and if you're using them, replace them with the words communication coach Dan O'Connor gives you; you'll be glad you did, and so will your boss. Are you in #customerservice, or do you have team members who could use some #customerserviceskills training courses? In today's #onlinecommunicationtraining video, you'll learn how to avoid making some of the most common mistakes that sabotage your success and you'll be given the power phrases for customer service you can use instead. Here's just one example: You are calling down to the front desk of your motel, and asking for a wake-up call. Which sounds as though the customer service agent wants to help you--wants to make sure you have everything you need? The person who says "no problem" or the person who says "with pleasure!" Can you hear the difference? Can you feel the difference?

I've broken down this customer service training lesson into chapters for your convenience:

0:00 Intro
0:44 Danger Phrase #1: "If I could just get you to .... for me"
4:15 Danger Phrase #2: "Sorry"
7:48 Danger Phrase #3: "Who told you that?"
10:44 Danger Phrase #4: "Our computers are slow . . ."

If you'd like to attend one of Dan's premium courses, or download premium resources, but money's tight, join the club and email Jean at jean(at)danoconnortraining.com and let's see what we can work out, OK? For more phrases to avoid in customer service, like the 10 phrases to avoid in customer service, and other customer service skills, become a VIP pass holder and get all Dan's customer service tips and techniques, including customer service tips for call center agents and general customer service training so you and your whole team can always provide excellent customer service, and better yet, exceptional customer service through extraordinary customer service training. Learn more about negative words to avoid, especially if you're in sales & customer service. Go to https://danoconnortraining.com/shop/

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where you'll find
-Communication skills training courses and webinars
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and much more.

Contact communication coach Dan O'Connor at dan@danoconnortraining.com or send a message through his website https://danoconnortraining.com.