Meredith Bell interviews best-selling author, speaker and psychiatrist, Dr. Mark Goulston, about his latest book, Talking to Crazy.

If you have people at work or at home who are beyond difficult, you'll want to listen to this interview as Dr. Goulston shares specific tips and tactics for successfully dealing with them. You'll enjoy his combination of empathy and humor to keep yourself sane as you learn how to handle what could be upsetting situations. And grab a copy of the book so you can find out dozens of techniques for building solid, healthy relationships with the people who matter to you.