A process walk is a thorough review of the work being improved to establish the baseline "before" conditions and gain a more thorough understanding of the operation. This class covers some of the nuances of observing processes in an office environment.

This video is part of a massive system of continuous improvement training. Here are some supporting links to find ways to get more out of it.
Continuous Improvement Companion - about 1000 pages of terms and FAQs (https://www.continuousimprovementcompanion.com/)

Velaction’s Main Website with loads of Continuous Improvement Information (https://www.velaction.com/)

Continuous improvement Development System (https://www.velaction.com/practical-guide-continuous-improvement/)

KAIZEN PROCESS WALK (OFFICE) Training Module (https://www.velactionstore.com/kaizen-process-walk-office-module)

Lean Lego Flow Simulation (https://www.velactionstore.com/lean-lego-flow-simulation)

Mistake Proofing / Poka Yoke Lean Lego Exercise (https://www.velactionstore.com/poka-yoke-mistake-proofing-lean-lego-exercise)

Visual Controls / 5S Lean Lego Training (https://www.velactionstore.com/visual-controls-and-5s-lean-lego-exercise)

Lean Office Flow Exercise (https://www.velactionstore.com/lean-office-flow-exercise)

You can also browse our store at https://www.velactionstore.com/.