How to Handle Angry Customers (And Make Them Happy?

Creating exceptional customer experiences is something more and more businesses strive for. Delivering delight and putting the customer first is crucial, but it’s not always easy.
Especially in this world, where expectations are high; No matter how hard you try to keep your customers happy, things go wrong from time to time. Products get broken in transit, deliveries get delayed and complaints will come in.
Here are few tips on how to handle angry customers and make them happy:
1. Stay calm.
2. Shift your mindset.
3. Acknowledge their distress.
4. Introduce yourself.
5. Learn about the person you are talking to.
6. Listen.
7. Repeat their concerns back to the customer.
8. Sympathize, empathize and apologize.
9. Offer a solution.
10. Thank the customer.
11. Calm yourself down.
12. Follow up.

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