Please watch the NEW VERSION of this video instead: https://www.youtube.com/watch?v=6lmvCqvmjfE

Sarah Gibbons is Nielsen Norman Group's Chief Designer. With a background in design thinking, she works at the intersection of design strategy and user experience design.

For more information, please visit https://www.nngroup.com/articles/design-thinking/

Watch the follow-up video, Design Thinking 102: https://youtu.be/LJBavFyEl1g

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