🔴 Live: How and why we measure business performance with Ross Maynard

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:
- To monitor progress towards goals
- To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction. But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure. The only solution is to take a structured approach to the design of performance measures that involve stakeholders, customers, and users to clearly define agreed outcomes, and then measure performance against those outcomes. This webinar provides discusses the principles involved in creating a performance management framework, including issues to consider; the characteristics of a good measure; the relationship between process performance and cost; and how to engage your organization’s people in performance measurement.

Questions we'll cover could include:
- Why measure performance?
- Benefits of performance measurement
- The dangers of targets
- The nature of variation
- The Three Levels of Performance Measurement
- Keeping your measures balanced
- What makes a good measure?
- The Voice of the Process versus the Voice of the Customer
- The relationship between process performance and cost
- Engaging your people in performance measurement

#meetthegurus #BusinessPerformance #PerformanceMeasurement #starweaver
--------------------------------------
Check out our upcoming Meet the Gurus events here: https://starweaver.com/meet-the-gurus/

Check out our recent Meet the Gurus events here: https://starweaver.com/meet-the-gurus-events/

Check out our "Meet The Gurus" podcast:
- Anchor: https://anchor.fm/meetthegurus
- Spotify: https://open.spotify.com/show/7sP8HgYyxHNxDEccB1R1wl
- Apple Podcasts: https://podcasts.apple.com/in/podcast/meet-the-gurus/id1550682680

Check out our Techbytes:
- https://starweaver.com/techbytes
-------------------------------------------------
For more information, contact us: Helpdesk@starweaver.com
-----------------------------------------------------
To stay informed, subscribed to our YouTube Channel: https://bit.ly/397HoXh
---------------------------------------------------
Follow us for more information:
Facebook: https://facebook.com/starweavergroup
Instagram: https://instagram.com/starweavergroup
Twitter: https://twitter.com/starweavergroup
Pinterest: https://pinterest.com/starweavergroup