Following on from our Process Mapping and Define session this month we are going to take a deeper dive into Gemba Walks or Process Walks.
Gemba is a Japanese term that translates to the “real place” or where the work takes place. “Going to Gemba” is a philosophy that instructs management to spend time where real work occurs in order to build profound knowledge of the process.
Going to the Gemba involves taking a visit to the work area and looking at the work and talking to those closest to the work. Gemba walks are a series of structured, on-site interviews with representative process participants with the goal of gaining a comprehensive understanding of the process. Interviews focus on detail such as process time, wait time, defect rates, root causes and other information that can lead to targeted improvements.
In this session, we will give an overview of how to approach the Gemba Walk, and tools you can use to plan and carry out your walk. We will also hear from Master Lean Practitioners, Stuart Nelson, Kasia Oelofese and Eamonn McKenna on their practical experience of going to the Gemba, what the pitfalls are and how to avoid them.
As with all Buzzwords sessions, we will have templates to help you get started on, or improve your Lean Six Sigma Problem Solving.
Speakers
Kasia is a Master Black Belt Lean, Six Sigma continuous improvement professional with over 18 years of experience in multi-functional shared services and supply chain global organisations. Prior to joining Jigsaw Better Business as a Lean Coach in 2020, Kasia held senior Lean / CI roles in Coca-Cola & Hertz.
Eamonn is a Lean Six Sigma Learning & Development professional with vast experience in leadership, training design, problem solving and facilitation skills delivering innovative solutions to achieve business objectives. Prior to joining Jigsaw Better Business as a Lean Coach in 2020, Eamonn held senior Lean / L& D roles in MSD.
Never Mind the Buzzwords
“Never Mind the Buzzwords” goes beyond the jargon so you can come away from each session with tangible tools, tips, and strategies. It’s a great space to get food for thought and build your network.
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