EPISODE 7. What to do when the expected high season collapses due to Covid-19? Our guest Monique Dekker (Area Vice President Austria/Italy/Hungary Hyatt hotels, and General Manager Park Hyatt Vienna) talks about what it’s like to lead a hospitality business which over a night loses all demand for its services, and how to you prepare for the "new normal". Hosts: Kim Hedberg and Peter Furby. (Recorded May 27, 2020)