Conflict in the workplace is a given: at some point, as a leader, you will face tension within your ranks. Beyond the immediate and obvious negative effects that these tensions can have on your team, if these conflicts go unmanaged, the costs – that is, the actual dollars-and-cents costs of conflict -- can be quite high for a company. Joining us today to help us better understand and manage workplace conflict is David Liddle, a thought leader in the areas of Organizational Dynamics, conflict resolution and Transformational Culture. He is the CEO of The TCM Group, and author of the book Managing Conflict: A Practical Guide to Resolution in the Workplace. Here, he explains:

- The causes of conflict;
- The social, psychological and financial costs of conflict;
- When conflict can have a positive impact; and
- The advantages of restorative (versus retributive) style justice!

The ProjectHR Podcast: Season 2, Episode 17