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To become a VIP, go to danoconnortraining.com/store
In this professional communication training online, communication coach Dan O'Connor teaches you THE secret to training yourself how to respond instead of reacting to difficult people and stressful situations. You'll learn how to appear cool, calm, and collected under pressure, and respond with tact and finesse even with the most difficult people and in the most stressful situations. respondvsreact #respondingtodifficultpeople #difficultpeople #onlinecommunicationtraining #

This free online communication training is a complete communication skills lesson, and is broken down like this:

1:55 The 4 things you'll learn to do, and the tools you'll use
2:05 How to say you need to take a minute to process the information
7:37 How to maintain the floor while you buy some time to think of what you'll say
11:15 How to properly use coping statements to get a grip and maintain emotional control
15:04 How to use the box breathing technique to change your emotional state and think more clearly
18:45 Visual cues and how important they are
20:54 The materials you'll use and how to use them
21:37 Your Slayer ID--how to create it, and how to use it
22:17 How to create your Slayer name
23:33 How to use the flashcards
24:20 Do you really need the visual cues?
24:35 Why do they call spells--spells?
25:30 Your slayer superpower
26:55 My mother's slayer name
28:22 The final 2 visual cues --Your Personal Compass and Personal Reminder
29:15 What my "Personal Reminder" says
30:25 The 3 Magic Questions
31:52 Lesson Summary: choose differently and create miracles
33:17 Final thought

For those of you looking for more free online communication training courses, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it.
Please subscribe to my channel for all my free online communication training: https://goo.gl/VJdWKi

To see all of my professional communication training products, and to claim your free book and/or training kit and to learn how to improve communication skills, please go to my website. Here you'll see topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more. To see all of my products, and to claim your free book and/or training kit go to https://www.danoconnortraining.com/

Dan can be reached at dan@danoconnortraining.com. You can learn more about him and his training on his website, www.DanOConnorTraining.com, or you can call him at 877-570-1573 701-205-4141 if calling from outside the US.