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In this professional communication training video, how to respond to rude comments at work, online communication coach and corporate trainer Dan O'Connor gives you three power phrases you can use to shut down insulting comments and difficult people at work, while maintaining your professionalism. Professional communication trainer Dan O'Connor approaches his courses, classes, online and onsite training differently from other trainers. He teaches the words and techniques and posture you can use to immediately change the way you communicate. He doesn't discuss theory; he gives you the words.

When someone insults you, judges you, or is condescending to you at work, try one of these 3 power responses:

1) Respond with a statement: For example, "John, I'm surprised you would insult me on such a personal level when I've always considered our relationship to be strictly professional.
2) Respond with a question: John, I'm confused, what have I done to lead you to believe that our relationship is that intimate or familiar? Because I've always considered it to be nothing more than professional and would appreciate you keeping it that way."
3) Respond with an apology: "John, I'm not sure what I've done to offend you and cause you to attack and judge me on such a personal level, but whatever it is, I want you to know I really apologize, because I know you, and this isn't like you. I have always enjoyed the professional relationship we have, and hope we can continue to enjoy a strictly professional relationship."

For more tactics like this, check out Dan's courses, classes and blog at:
https://www.danoconnortraining.com/

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Click Here: https://www.danoconnortraining.com/best-of-danger-and-power-phrases To download Your Free Copy of Dan's Full-Length Video: The Best Danger and Power Phrases of 2016.

https://www.danoconnortraining.com for more free videos on how to communicate with Americans and more.

https://danoconnortraining.com/shop/ For Dan's entire Step Out of the Shadows and Speak! Communication Skills Training Program.


If you'd like to check out his entire communication skills video and audio program, you'll find it here: https://danoconnortraining.com/shop/

Body language secrets, reading body language, body language tells, signs, and more--such as you find onTedTalks-- you'll learn it all, and these lessons are great for autistic people of all ages.

If you like these communication skills courses for free online, make sure to check out Dan's effective communication skills training videos and online courses website -link below- where you'll find:

-Communication skills training videos for free
-Effective communication skills courses online
-Audio programs on communication skills
-Books about communication in the workplace
-Customer service skills lessons
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-Help Dealing with Difficult People
and more.

A little more about this online communication skills training course in English for free:

-Buy The Dealing with Difficult People Book on Amazon.com:
http://amzn.to/2vgARZN


-Download Your Free Copy of Dan's Latest Full-Length Video Program On Communication Skills:
https://danoconnortraining.com/best-of-danger-and-power-phrases/

-Check Out Dan's Other Critically-Acclaimed Book, Say This--Not That!!: http://amzn.to/2uTOQn9

Both of Dan's books sold on Amazon boast a 4.-out-of-5-star rating; something you don't see often, especially with books about how to improve your communication skills.

-Check out Dan's website here:
https://danoconnortraining.com

Of course, Dan's most popular communication skills training program in English is Step Out of the Shadows and Speak!! You can find that here:
https://danoconnortraining.com/shop/

Dan divides his time between the United States and Mexico, where he lives just outside of Guadalajara, in a lakeside village nestled in the Sierra Madres. It is there that Dan lives to spoil his two Springer Spaniels—Maggie Mae, his material girl If you have watched Dan’s videos on the 5 languages of love, appreciation, and respect you’ll know, and the four-legged relationship hero that’s changing the course of communication history: Buddy the Dog.