Customers, Not Companies, Create the Brand |
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Businesses are always trying to create distinctive brands to entice customers into buying their products, but until society RECOGNIZES them as a brand, they're still just a business selling a product. In this video, Chris and designer Kevin Finn discuss what actually makes a brand, both positive and negative, and how part of the role of designers and brand strategists, in the process of developing a brand, is to help steer businesses towards having an impact on their customers, which increases the relevance of the business in the lives of those customers, and then, ultimately, creates the brand.
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