Brooke Sellas, How to Use Social Media to Create Amazing Customer Experiences - InnovaBuzz 375 |
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Check out the full episode here:
https://omny.fm/shows/innovabuzz/brooke-sellas-how-to-use-social-media-to-create-am In this episode, I’m really excited to have as my guest, Brooke Sellas, the CEO & Founder of B Squared Media, an award-winning done-for-you social media management, advertising, and customer care agency. She’s also the co-host of the top-rated Marketing Companion podcast with marketing legend Mark Schaefer. Brooke’s marketing mantra is “Think Conversation, Not Campaign”, so be sure to give her a shout on social media! Her company B Squared Media is a boutique digital marketing agency specializing in “done-for-you” social media, advertising, and social-first customer care management with a focus on results. Her clients range from small to enterprise-sized brands. In our discussion, Brooke talked to me about: • Tapping into customer conversations already happening with social listening • Shifting your focus from vanity metrics to return on conversation • Her philosophy of "think conversation, not campaign" and how that will drive results Listen to the podcast to learn more. Show Notes and Blog The Podcasts The Podcasts See omnystudio.com/listener for privacy information. |