♫musicjinni

Brooke Sellas, How to Use Social Media to Create Amazing Customer Experiences - InnovaBuzz 375

video thumbnail
Check out the full episode here:
https://omny.fm/shows/innovabuzz/brooke-sellas-how-to-use-social-media-to-create-am

In this episode, I’m really excited to have as my guest, Brooke Sellas, the CEO & Founder of B Squared Media, an award-winning done-for-you social media management, advertising, and customer care agency. She’s also the co-host of the top-rated Marketing Companion podcast with marketing legend Mark Schaefer.

Brooke’s marketing mantra is “Think Conversation, Not Campaign”, so be sure to give her a shout on social media!  Her company B Squared Media is a boutique digital marketing agency specializing in “done-for-you” social media, advertising, and social-first customer care management with a focus on results. Her clients range from small to enterprise-sized brands.

In our discussion, Brooke talked to me about:

• Tapping into customer conversations already happening with social listening
• Shifting your focus from vanity metrics to return on conversation
• Her philosophy of "think conversation, not campaign" and how that will drive results

Listen to the podcast to learn more.

Show Notes and Blog

The Podcasts

The Podcasts

See omnystudio.com/listener for privacy information.

Rytis Lauris, How to Create a Customer-Centric Marketing Campaign - InnovaBuzz 180

Sarah McIntyre, How to Turn Customer Insights Into an Actionable Marketing Plan - InnovaBuzz 310

George Bryant, Human-Centered Marketing: The Lighthouse Method - InnovaBuzz 300

Sarah McIntyre, How to Turn Customer Insights Into an Actionable Marketing Plan - InnovaBuzz 310

Jason Soultan, How to Organise a Customer-Focused Event - InnovaBuzz 266

George Bryant, Human-Centered Marketing: The Lighthouse Method - InnovaBuzz 300

Haley Greene, How to Create a Marketing Strategy That Builds Trust and Customer Loyalty - InnovaBuz

Mariana Norton, How to Attract the Best Clients with Purposeful Marketing - InnovaBuzz 295

Sean D' Souza, How to Adapt Your Products to the Customer Journey - InnovaBuzz 179

Brooke Sellas, How to Use Social Media to Create Amazing Customer Experiences - InnovaBuzz 375

Mariana Norton, How to Attract the Best Clients with Purposeful Marketing - InnovaBuzz 295

InnovaBuzz Episode 120 (Model the Masters) - Joanne Clark, Destiny Pursuit Coaching and Training

InnovaBuzz Episode 80 - Vincent Van Gogh and Marketing

Joel Klettke, How to Turn Your Customer Success Story into a Case Study That Sells - InnovaBuzz 233

Brooke Sellas, How to Use Social Media to Create Amazing Customer Experiences - InnovaBuzz 375

Joey Coleman, How to Turn Any Sale into Lifelong Loyalty in 100 Days - InnovaBuzz 250

InnovaBuzz Episode #95 - Nina Radetich, Radetich Media and Marketing

Steve Genco, How to Build Lasting Relationships Through Intuitive Marketing - InnovaBuzz 421

Simon Lamey, How to Get Chosen Consistently by Customers - InnovaBuzz 169

Ross Simmonds, How to Create and Distribute Stand-Out Content - InnovaBuzz 329

Arjun Sen, How to Win Big by Going Beyond Customer Satisfaction - InnovaBuzz 442

Dane Meah, Customer Service, Customer Love and The Innovation Station - InnovaBuzz 140

Marcel McCarthy, How Digital Minimalism Creates Better Customer Experiences - InnovaBuzz 349

Andrus Purde, How to Personalise Your Marketing Effectively - InnovaBuzz 195

InnovaBuzz Episode 109 - Communication and Marketing

Marketing and Podcasting are a Relationship Game w/ Jürgen Strauss

Anthony Sarandrea, How to Attract Customers Online and Generate More Sales - InnovaBuzz 281

Cydelle Stewart, How to Simplify, Sexify, and Systemise Your Business - InnovaBuzz 416

Mark Schaefer, How to Build Trust and Win the Marketing Rebellion - InnovaBuzz 324

Jackson Millan, How to Build a Business That Serves Your Lifestyle - InnovaBuzz 371

Disclaimer DMCA