Check out the full episode here:
https://omny.fm/shows/innovabuzz/joey-coleman-how-to-turn-any-sale-into-lifelong-lo

In this episode, I’m really excited to have as my guest, Joey Coleman, who is the author of Never Lose a Customer Again. Joey helps companies keep their customers. As a keynote speaker, workshop leader, and consultant, he helps businesses design creative ways to engage customers - especially in the crucial First 100 Days®️ of the customer lifecycle.

Joey has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 48 countries (and counting). Today, his focus is on speaking, coaching and writing about all things customer experience.

In our discussion, Joey and I talked about:

• Why the first 100 days of having a customer are so important and how to overcome buyers' remorse
• Why it's important to understand what the customer REALLY wants and focusing your efforts on helping them achieve that result
• How to intentionally engineer a customer experience that will generate more sales, but more importantly, generate an army of raving fans that will want to tell everyone about your company.

Listen to the podcast to learn more.

Show Notes and Blog

The Podcasts