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Learn how to respond to rude questions at work with communication coach Dan O'Connor. #rudequestions #communicationcoach #communicationskills
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Chapters:
0:00 How to respond to rude questions at work intro
0:49 Today's question: could you repeat that back to me?
1:04 Step 1--Say their name and tilt your head forward
1:22 Step 2--Confirm you understood the question
1:54 Step 3--Clearly state what you are trying to avoid
2:26 Step 4--Propose a solution that addresses steps 2 & 3
3:11 Bonus--Passive voice review
5:18 Step 5--Wrap it up with a closed-ended question
6:19 Review
6:53 How to get your questions answered live

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If you'd like to check out all Dan's professional communication skills video and audio programs, you'll find them on his website and they include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website:
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Dan can be reached at dan@danoconnortraining.com. You can learn more about him and his training on his website, www.DanOConnorTraining.com, or you can call him at 877-570-1573 or 612-504-9024 if calling from outside the US.