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Being assertive at work doesn't necessarily mean confronting your boss or coworkers head-on. In this video, you'll learn tips on assertiveness for CIOs, IT managers, MSP owners, and IT professionals.

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak

🎬 Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

🎬 Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: https://CompassionateGeek.com